Refund & Cancellation Policy – Mindville Spaces

At Mindville Spaces, we strive to provide a flexible and fair experience for all our members, guests, and event hosts. This Refund & Cancellation Policy explains how refunds are handled for different services.

1. Memberships

  • Membership fees (hot desks, dedicated desks, private offices, or virtual office services) are billed in advance and are non-refundable.

  • If you wish to cancel your membership, you must provide written notice at least 30 days in advance before the next billing cycle.

  • Partial months are not refunded. Your membership will remain active until the end of the paid period.

2. Day Passes & Short-Term Access

  • Day passes and short-term access fees are non-refundable once purchased, even if unused.

  • In cases of documented emergencies, management may issue credit for future use at its discretion.

3. Event Space Bookings

  • Event bookings may be canceled or rescheduled with at least 7 days’ notice for a full refund.

  • Cancellations made between 72 hours – 7 days before the event will receive a 50% refund.

  • Cancellations made less than 72 hours before the event are non-refundable.

  • If the event is canceled by Mindville Spaces due to unforeseen circumstances (e.g., building issues, force majeure), a full refund will be issued or rescheduling will be offered.

4. Security Deposits & Insurance

  • Security deposits and insurance payments are refundable at the end of the membership or booking period, provided there are no damages, unpaid fees, or breaches of contract.

  • Deductions may be made to cover:

    • Property damage

    • Unpaid invoices

    • Violations of Terms & Conditions

  • Refunds of deposits will be processed within 30 working days after the account is closed and final checks are completed.

5. Refund Method & Processing Time

  • Refunds are made through the original payment method (bank transfer, card, or cash, where applicable).

  • Please allow up to 10–15 working days for processing, depending on your bank or payment provider.

6. Exceptions

  • Promotional offers, discounts, and special packages are non-refundable.

  • Credits or refunds outside this policy may be issued only at the sole discretion of Mindville Spaces management.